Students First Office > Campus & Academic Resources > Co-Curricular Resources


  Regular Business Hours
  Monday: 8:00 am - 5:00 pm
  Tuesday: 8:00 am - 7:00 pm
  Wednesday: 8:00 am - 5:00 pm
  Thursday: 8:00 am - 5:00 pm
  Friday: 8:00 am - 5:00 pm

  Walk-in Assistance Hours
  Monday - Friday: 1:00 pm - 3:00 pm
  Tuesday 4:00 pm -7:00 pm

Campus & Academic Resources

Academic Recovery Program FAQs

Below are compiled responses to some of the most frequently asked questions about the Academic Recovery programs. If, after looking through this list, you find you still have questions don't hesitate to contact the an Academic Recovery Specialist in the Students First Office.

ARK Program 

    I know I’m on academic warning, but do I have to participate in the ARK Program?
    Yes. To support your academic recovery, University policy requires all students on academic warning to participate in the program.  As a part of your Academic Warning requirements, you are asked to actively participate and successfully complete all components of ARK.  If you have questions about your standing or ARK eligibility, please contact the Students First Office.  

    Who will contact me about participating in the ARK Program?
    At the end of each semester, the University Registrar’s Office notifies all students on Academic Warning about their current academic standing and the need to participate in the ARK Program.  This notification is sent to your UNCG email account. Additionally, students will receive a follow up email from the coordinator of the ARK Program that provides details about the program, along with important information regarding program expectations. If at any time you have questions about your participation, reach out to us via phone, email, or in person.

    Where do I go if I have questions about the ARK Program?
    The Students First Office is here to support you in your academic recovery. Assistance is available by phone and in-person appointments.

    When does the ARK Program begin?
    The ARK Program begins on the first day of the semester and continues throughout the term.  Details surrounding the variety of days, dates, times and sign-up options for the ARK academic seminars will be provided to you via your UNCG email account. 

    What are the requirements for the ARK Program?
    ARK requires you to actively participate in a series of customized academic seminars focused on self-advocacy, academic and campus resources, and goal-setting strategies.  The program also offers you a number of additional support options to aid you in your semester. To learn more details about the program requirements, visit the ARK Program page on the SFO website.

    What happens if I do not complete the ARK Program’s requirements?
    ARK provides you a number of opportunities throughout the semester to complete the program requirements with ease and success.  As you progress through the program, please ensure that you manage your time accordingly, sign up for your seminars, and actively complete each required seminar session.  Failure to meet all ARK Program requirements will result in Academic Probation for the following term. 

    I completed all of the ARK Program requirements but I did not earn 67% of my credit hours and/or my 2.3 TERM GPA. Now what?
    As a student on Academic Warning, you are expected to restore Academic Good Standing or meet the terms of your warning status.  Failure to meet these requirements will result in Academic Probation for the following term. 

ARS 100: Reclaim, Regain, and Recover 

    I know I’m on Academic Probation but do I have to participate in the ARS 100: Reclaim, Regain, and Recover?
    Yes. To support your academic recovery, University policy requires students on Academic Probation to enroll in the course.  As a part of your Academic Probation requirements, you are asked to actively participate and successfully complete all components of the course.  If you have questions about your standing or course eligibility, please contact the Students First Office.  

    How do I enroll in ARS 100: Reclaim, Regain, and Recover?
    To save you time and effort, the Students First Office will enroll all students on Academic Probation in a section of ARS 100: Reclaim, Regain, and Recover prior to the start of classes in the upcoming term.  The course will appear on your Canvas course listings.  To access the course, simply log into Canvas and get started.

    Where do I go if I have questions about the course?
    The Students First Office is here to support you in your academic recovery. Assistance is available by phone and in-person appointments.  

    When does ARS 100: Reclaim, Regain, and Recover course begin?
    The course begins on the first day of classes each semester. You are strongly encouraged to log into the course on the first day of class, print and review the course syllabus, and begin completing your course assignments.  

    What are the requirements for the ARS 100: Reclaim, Regain, and Recover?
    ARS 100 is a self-guided, online course that spans 16 weeks. Please note that each module will have an independent open and close date (details are provided on the course schedule). Within the open and close dates, modules can be started and stopped at any time.  You must complete all interactive modules before the close date(s). Failure to complete the modules will result in a grade of NP (not passing) for the course.  To learn more details about the program requirements, visit the ARS 100 course page on the SFO website.

    What if I miss a course assignment? Can I turn my assignment in late?
    Please refer to the course syllabus late work section or contact the course instructor.

    How do I know if I’ve earned a passing grade for the course?
    Mastery of content is a requirement of this course, which is defined as earning 80-100% on each module assessment. Students will have an opportunity to practice skills before beginning the assessment and retake the assessment if needed. Students will either earn a P (passing) grade for 80-100% course completion or NP (not passing) for completion of 0-79% of course content.

    As stated in the UNCG Academic Standing Policy, students who earn a grade of NP will be academically suspended from UNCG for the following term because of failure to complete the requirements of their Academic Probation.

    I completed all of the ARS 100: Reclaim, Regain, and Recover requirements but I did not earn 67% of my credit hours and/or my 2.3 TERM GPA. Now what?
    As a student on Academic Probation, you are expected to meet the terms of your probationary status or restore Academic Good Standing.  Failure to meet these requirements will result in your Academic Suspension from UNCG.  Following your Academic Suspension, students must reapply to the university through the Office of Undergraduate Admissions 

    I'm being Academically Suspended because I didn’t meet the ARS 100 and/or GPA requirements. Where do I go from here?
    Academic Suspension prohibits students from enrolling at UNCG for a minimum of one semester before they may apply to return to UNCG. In rare circumstances, you may encounter unexpected and extenuating circumstances that significantly inhibit your ability to meet the parameters of your probationary status. When situations like this arise, you may want to consider appealing your Academic Suspension.

    If you wish to return to the University after Academic Suspension, you are required to meet re-admission requirements set by Undergraduate Admissions and successfully complete an online Former Student Application.

    If you find that you are suspended from the University, the staff in the Students First Office are available to assist you in planning for your time away from UNCG and return to the University.

ARS 120: Academic Connections in Education (ACE) 

    I’m returning from Academic Suspension. Do I have to participate in the ARS 120?
    Yes. To support your academic recovery, University policy requires students returning from Academic Suspension OR with an approved Academic Suspension appeal to participate in the program. As a part of your Academic Suspension requirements, you must actively participate and successfully complete all components of the course. If you have questions about your standing or program eligibility, please contact the Students First Office.

    How will I be enrolled in ARS 120?
    The Students First Office will enroll students in ARS 120 before the semester of their return begins. Additionally, students will receive a follow up email from the course instructor that provides details about the course along with important information regarding course expectations. If at any time you have questions about your participation, reach out to the Students First Office via phone, email, or in person.

    What type of coursework can I expect from ARS 120?
    ARS 120 is considered a hybrid course, which means in addition to online assignments, students will be required to attend in-person workshops and meetings as assigned throughout the semester. The first required meeting, a Bounce Back Workshop, will occur during the first week of the semester, and during that time students will learn about additional requirements of the course.

    How is ARS 120 graded? How many credits is it worth?
    Students enrolled in ARS 120 will earn a grade of either “P” (passing) or “NP” (not passing) at the end of the term. A grade of “P” will denote that students satisfactorily completed all course components. Failure to meet all ARS 120 requirements will result in a grade of “NP” or not passing, and may also result Academic Dismissal from UNCG. ARS 120 is worth zero credits, which means it neither helps nor hurts your GPA. It also does not alter your cost of attendance.  

    Where do I go if I have questions about ARS 120?
    The Students First Office is here to support you in your academic recovery. Assistance is available by phone, email and in-person appointments. You may also email ace@uncg.edu for questions pertaining to ARS 120.

    When does the course begin?
    ARS 120 starts during the first week of the semester with a Bounce Back workshop and continues throughout the term. Before the start of term, you will receive an email via your UNCG email account with details about the dates and times for the Bounce Back workshops and instructions on how to register to attend one of these workshops. Attendance is mandatory as the Bounce Back workshop will provide you an opportunity to sign up for sessions that will continue throughout the remainder of the term, as well as provide critical information you will need regarding course expectations and GPA requirements for the semester

    What are the requirements for the course?
    In ARS 120, you are required to attend one (1) Bounce Back workshop and three (3) one-on-one sessions with an academic recovery specialist, in addition to other online and face-to-face assignments. Components of the program focus on academic recovery strategies such as faculty connections, university resources, peer support, and more! To learn more details about the program requirements, visit the ARS 120 page on the SFO website.

    What happens if I do not successfully complete the course?
    Failure to meet all ARS 120 requirements will result in a grade of “NP” or not passing, and may also result Academic Dismissal from UNCG. As you progress through the semester, please ensure you manage your time accordingly, stay in contact with your assigned Academic Recovery Specialis, and actively engage in each scheduled session and assignment. You may always reach out to the instructor if you have questions about the fulfillment of the program requirements.

    I completed all of the ARS 120 requirements but I did not earn 67% of my credit hours and/or my 2.3 TERM GPA. Now what?
    As a student returning from Academic Suspension, you are expected to meet the terms of your probationary status or restore Academic Good Standing.  Failure to meet these requirements will result in your Academic Dismissal from UNCG. 

    I'm being academically dismissed because I didn’t meet the ARS 120 and/or GPA requirements. Where do I go from here?

    Academic Dismissal prohibits students from enrolling at UNCG for a minimum of one academic year before they may request permission to return to the University by submitting a Return from Dismissal Appeal and a Former Student Application. In rare circumstances, you may encounter unexpected and extenuating circumstances that significantly inhibit your ability to meet the parameters of your probationary status. When situations like this arise, you may want to consider appealing your Academic Dismissal .

    If you wish to return to the University after your Academic Dismissal, you are required to meet re-admission requirements set by Undergraduate Admissions and successfully complete an online Former Student Application. Additionally, you must also petition the Students First Office for permission to return to the University by submitting a Return from Academic Dismissal Appeal.

    If you find that you are dismissed from the University, the staff in the Students First Office are available to assist you in planning for your time away from UNCG and the return from dismissal appeal process.

ACT Program 

    I know I’m returning from Academic Dismissal but do I have to participate in the ACT Program?
    Yes. To support your academic recovery, University policy requires students with an approved dismissal appeal or an approved Returning from Academic Dismissal Appeal to enroll in the program.  As a part of your Academic Dismissal requirements, you are asked to actively participate and successfully complete all components of the program.  If you have questions about your standing or program eligibility, please contact the Students First Office.  

    Who will contact me about participating in the ACT Program?
    If you have an approved Returning from Academic Dismissal Appeal and have been readmitted to the University, Undergraduate Admissions will provide you with a letter with details regarding your probationary requirements.  Alternatively, if you submitted an approved academic appeal, the Students First Office will contact you via your UNCG email account with details on participating in the ACT program. All students who are required to participate in ACT will also receive a follow-up email from the ACT program coordinator, which will provide you details about the ACT program, along with important information regarding program expectations. If at any time you have questions about your participation, please contact the Students First Office via phone, email, or in person.

    Where do I go if I have questions about the ACT Program?
    The Students First Office is here to support you in your academic recovery. Assistance is available by phone and in-person appointments.

    When does the ACT Program begin?
    The ACT Program begins during the first week of the semester and continues throughout the term.  Before the start of term, you will receive an email via your UNCG email account with details about the program, along with important information regarding program expectations. 

    What are the requirements for the ACT Program?
    During your first semester back at UNCG, you will meet with your ACT Coach a minimum of four (4) times to provide you the accountability and support you need to achieve your academic goals. Your ACT Coach will assist you with reconnecting to University resources, implementing University policies, creating a professional and academic support network, and developing a plan for future academic goals.  To learn more details about the program requirements, visit the ACT program page on the SFO website.

    What happens if I do not complete the ACT Program requirements?
    ACT provides you a number of opportunities throughout the semester to complete the program requirements with ease and success.  As you progress through the semester, please ensure you stay in contact with your Academic Recovery Specialist, attend each scheduled sessio,n and follow through on your academic responsibilities.  You can always reach out to us if you have questions about the fulfillment of the program requirements. Failure to meet all ACT Program requirements will result in Academic Dismissal from UNCG. 

    I completed all of the ACT Program requirements but I did not earn 67% of my credit hours and/or my 2.3 TERM GPA. Now what?
    As a student returning from Academic Dismissal, you are expected to meet the terms of your probationary status or restore Academic Good Standing.  Failure to meet these requirements will result in your Academic Dismissal from UNCG. 

    I'm being academically dismissed because I didn’t meet the ACT Program and/or GPA requirements. Where do I go from here?

    Academic Dismissal prohibits students from enrolling at UNCG for a minimum of one academic year before they may request permission to return to the University by submitting a Return from Dismissal Appeal and a Former Student Application. In rare circumstances, you may encounter unexpected and extenuating circumstances that significantly inhibit your ability to meet the parameters of your probationary status. When situations like this arise, you may want to consider appealing your Academic Dismissal .

    If you wish to return to the University after your Academic Dismissal, you are required to meet re-admission requirements set by Undergraduate Admissions and successfully complete an online Former Student Application. Additionally, you must also petition the Students First Office for permission to return to the University by submitting Return from Academic Dismissal Appeal.

    If you find that you are dismissed from the University, the staff in the Students First Office are available to assist you in planning for your time away from UNCG and the return from dismissal appeal process.

Please note: some files require the Adobe Acrobat PDF Reader, which can be downloaded from the Adobe web site.