Students First Office | Get in Touch | Drop-in Assistance

Drop-in Assistance

SFO offers quick drop-in assistance to any undergraduate student at UNCG regardless of major for supplemental academic advising assistance, such as academic and financial aid appeal assistance, major/minor exploration, withdrawal discussions, or assistance with academic policies and procedures.

DROP-IN HOURS

Drop-in assistance is available virtually (via the link below) and in-person at the following times:

DateTime
Friday, May 151:00-4:00 pm
Monday, May 181:00-4:00 pm
Tuesday, May 191:00-4:00 pm
Wednesday, May 209:00 am- 4:00 pm
Thursday, May 219:00 am- 4:00 pm

Note: Students must be in the Teams meeting room at least 15 minutes prior to the scheduled end of drop-ins to be seen by an advisor.

Drop-In Reminders

Sign in for Drop-ins

Chat with our student support desk using the button below to sign in for drop-ins:

Click here to check in for drop-ins!
  • First, when you click on the button, this will pull up our chat box, please type in “Live Agent”, then select “Students First Office”
  • Next, you will be asked if you would like to be connected to someone in our office, please click “yes”
  • Then, type in the following information: that you are here for drop-ins, your first and last name (as it appears in your UNCG records), your student ID number, and the reason for your drop-in.
  • Finally, please stay in the chat until you receive the link to the Teams room for your drop-in meeting

Former Students and Prospective Students

If you are a former or prospective student, you may find you are unable to check in at the link above. If you attempt to check in and encounter problems, please send us a webchat, email (students@uncg.edu), or give us a call (336.334.5730) so we can assist!

Drop-In FAQs

The drop-in link will be provided for you on the last page of the check-in kiosk, so be ready to grab the link when you are checking in! If you missed the link on the confirmation page, try checking-in again and the link will be provided to you once more.

The wait that Starfish calculates in the kiosk is not an accurate estimate. To calculate your wait time, multiply the number of people in front of you by 20 minutes.

  • If you are not in the waiting room when it is your turn for a drop-in, the advisor will be forced to move on to the next student in line. 
  •  If you access the Microsoft Teams waiting room but did not officially check in through Starfish, you will not be pulled into the Teams meeting. 
  • Please also check that your Microsoft Teams name is your actual name so the advisor knows who to pull in. 

If it is during SFO’s normal drop-in hours and you are unable to check-in for drop-ins, that means the check-in has been turned off because drop-ins are full for the day. Please see the drop-in schedule above and return at your earliest convenience or call us at 336.334.5730 to schedule an appointment.

Advisors are not able to provide advising codes during drop-ins meetings. You must schedule an appointment to meet with your assigned advisor to obtain your code. If you are an Exploratory major, you must schedule an appointment with your assigned advisor through Starfish. For all other majors, contact your assigned academic advisor or advising center for guidance on appointment scheduling.

Our advisors are happy to help you get started on creating your graduation plan during drop-ins by providing a tutorial but our advisors are not able to sign off graduation plans during drop-in meetings.

If you have already created a graduation plan and you need to have it reviewed by an advisor, simply email it to students@uncg.edu. An advisor will get back to you within three business days.

Please note the Students First Office can not sign off on graduation plans for the following majors: Bryan School of Business majors, CVPA majors, International and Global Studies, Environmental Studies, Professional Studies Online (formerly BIPS) and Liberal Studies

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